Question 1

Do prices include VAT?

Accepted Answer

No — listed prices exclude 25% Swedish VAT. VAT is added at checkout and shown on your invoice. Businesses with a valid EU VAT ID can apply reverse charge.

Question 2

What kinds of QR codes can I create?

Accepted Answer

Four types: link QR codes (static or dynamic), Wi-Fi QR codes (static), voucher QR codes for promo and single-use campaigns, and contact QR codes that download a vCard. Link and Wi-Fi are on every plan; voucher and contact are included from the Business plan and up.

Question 3

Can I change a QR code after it's printed?

Accepted Answer

If your QR is dynamic — the default for link QRs and required for voucher and contact QRs — yes. The printed image keeps working forever, but you can change the destination URL, pause the code, or set an expiry date any time from your dashboard. Static QRs (Wi-Fi and static link) encode the destination directly into the image and can't be edited later.

Question 4

How many QR codes can I create?

Accepted Answer

Starter includes 25 active QR codes, Business 250, and Enterprise unlimited under fair use. You can pause or delete codes at any time to free up capacity.

Question 5

Can I send different scanners to different destinations?

Accepted Answer

Yes. Smart rules let you redirect based on country, device (iOS / Android / desktop), browser language, time of day, day of week, total scan count, scheduled windows, or A/B test variants. Most rules are available from the Business plan; password gates and geofencing are Enterprise only. Starter supports one rule per QR, Business up to five, Enterprise unlimited.

Question 6

What scan analytics do I get and for how long?

Accepted Answer

Every plan sees total scans, basic stats, and a 30-day date filter. Business adds country, city, device, and referrer breakdowns, A/B variant performance, a scan map, CSV export of impressions, and a 365-day filter. Enterprise also exports gate submissions (email/password capture) and unlocks unlimited filtering.

Question 7

How do printed stickers and cards work?

Accepted Answer

Order directly from the dashboard — pick a QR, choose size and material, and enter your shipping address. We print and ship across the Nordics and EU within 3–5 business days. Enterprise plans get priority fulfilment.

Question 8

Can I use my own domain, an API, or SSO?

Accepted Answer

Custom domains, custom slug names, API access, webhooks, SSO, and a signed DPA are all included with Enterprise. Starter and Business use our shared short domain with auto-generated 8-character slugs and manage everything through the dashboard.

Question 9

How do you handle scan privacy?

Accepted Answer

We collect only the minimum needed for analytics: country (and city/region on paid plans), device category, anonymised user-agent, and timestamp. No tracking cookies on the redirect itself, and full GDPR compliance. To request erasure of your scan data, contact us through the contact form — self-service erasure from the dashboard isn't available yet. Enterprise customers also receive a signed DPA.

Question 10

What happens if I cancel?

Accepted Answer

You can cancel any time from the dashboard — your subscription stays active until the end of the current billing period. After that, scans on your QR codes return a 'subscription required' page until you re-subscribe. Your QR codes, designs, and scan history are kept and become live again as soon as you reactivate.

Question 11

What's the difference between static and dynamic QR codes?

Accepted Answer

A static QR encodes the destination directly into the image — it can never be edited and cannot be tracked. A dynamic QR points at our redirect service, so you can change the destination, add rules, and see scan analytics any time. We default to dynamic for link QRs; Wi-Fi QRs are always static, and voucher and contact QRs are always dynamic.

Question 12

Which languages does the platform support?

Accepted Answer

The dashboard, builder, and customer-facing pages are available in Swedish and English. The right language is auto-detected from the visitor's IP on first arrival, with a manual switcher in the navbar. Scan landing pages — vouchers, blocked notices, and gate forms — localise too.

Question 13

How do voucher QR codes work?

Accepted Answer

Voucher QRs are single-use, time-limited promo codes. When created, we automatically add two rules: a one-scan-per-day cap and a 3-day expiry window. Once either limit is hit, scanners are sent to your fallback URL — typically your shop's redemption page. All limits and the destination URL stay editable later.

Question 14

Can I match QR codes to my brand?

Accepted Answer

Yes. Pick custom colours, drop in your logo, choose a frame style, and toggle a transparent background. Save the result as a template (3 on Starter, 20 on Business, unlimited on Enterprise) so the next QR you build inherits the same look. Gradient fills, transparent backgrounds, and premium frames are available from the Business plan.

Question 15

Can I create or update many QR codes at once?

Accepted Answer

Yes — Business and Enterprise include bulk CSV import to create QR codes in batches, bulk update of destinations and rules, filtered CSV export, and one-click rollback if a CSV upload turns out wrong. Business handles up to 250 rows per upload; Enterprise lifts that to a 5 MB cap.

Question 16

How does A/B testing work?

Accepted Answer

Configure two or more destination URLs and a split — every scan is bucketed deterministically by visitor and we report variant performance in your stats. Business plans support 2 variants per QR; Enterprise lifts the cap to 10. The split can be combined with other rules, so e.g. only Swedish visitors enter the test.

Question 17

Can I make a QR code that adds my contact info to a phone?

Accepted Answer

Yes — contact QRs let scanners download a vCard with name, company, title, email, and phone straight to their phone's address book. Available from the Business plan, with the same dashboard editing as link QRs, so you can update your details after the QR is printed.

Question 18

Can I change plans later?

Accepted Answer

Yes — switch up or down from the dashboard at any time. Upgrades take effect immediately and unlock the higher tier's features and caps. Downgrades take effect at the end of the current billing period; we keep all your QR codes and history even if you exceed the lower plan's limits, but new creates are blocked until you're back under cap.

What is a dynamic QR code?

Frequently asked questions

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